"I am writing to say a very sincere thank you for the excellent service provided by the very kind people who work for Freedom 1st Transportation. Everything has to work like clockwork when you are helping a disabled person and both your dispatcher and driver made sure that it did. Our driver was very polite and efficient. He not only got us to our appointment on time, but we were early!
Arranging the return ride was difficult for me because the doctor often keeps patients waiting for two to three hours. I scheduled the return ride for two and a half hours after my mother's appointment time. We were very lucky to be finished a hour before that.
I called your dispatcher and told him that we were ready, but that we understood that we would probably have to wait the extra amount of time. He checked with the driver and called me back to say that the driver would be there in five minutes! Now that's what you call excellent service!" -Linda
"I am a renal patient who does dialysis at home, but twice a month I need to go for medications in Aurora, IL. I depend on Freedom 1st to get me to these and my other medical appointments. I have found the service to be professional yet personable, and the drivers to be courteous and helpful.
It is so refreshing to finally find a company where the people actually care, from the follow-up calls the day before your appointment to let you know when your driver will arrive to how they make sure that you arrive on time. They are a fantastic company.
Without any reservation, I would recommend Freedom 1st Transportation. Call them and let John, the office manager, get you started on an enjoyable experience." -Mary
"Freedom 1st is a wonderful company. My sister is bed-bound and refused to use her local wheelchair accessible vans because she had unsafe experiences. I explained this to the driver at Freedom 1st and he was especially patient and caring with her. They helped my sister experience life outside her house for the first time in several years. All the drivers and schedulers have been great.
The people at Freedom 1st accommodate our needs even when given short notice. The drivers and the coordinators are friendly and genuinely caring. Freedom 1st is top rate." -Erica
"I use Freedom 1st Transportation to take me to my medical appointments. I am happy I'm using this service because they have polite and caring drivers, and they are always on time. I appreciate the professional care I receive from the office to the drivers." - Julia
"I'm very satisfied with Freedom 1st Transportation. They are very courteous to me when I call for a ride to go to my doctor appointments. They respond quickly to get here to pick me up. Everyone I deal with there is always friendly. I really like all of the drivers and schedulers." - Donald
"I'm very grateful to have found Freedom 1st Transportation. They have made my life so much easier whenever I need to go into the hospital for day surgery. Their schedulers and drivers are all fantastic. Everyone has been extremely kind, courteous and reliable. They definitely go out of their way to take care of their customers." -Susan